The client support that you can get from your web hosting supplier is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical problem with a current account. Timely and accurate information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally a proof that you're ordering from a real hosting provider not from some reseller. If you obtain a hosting account via a company that doesn't own its servers and it can't access them right away, it is quite possible that you'll wait for a few days so as to receive a reply to any question, which means that your sites may remain offline for ages. In comparison, a supplier which offers various ways of communication and has a support staff that is available at any time will assist you to right away and help you decrease or completely avoid any downtime and potential losses.

24/7 Customer Support in Web Hosting

We acknowledge the importance of receiving assistance right away, so our web hosting services include 24/7 support plus various means of contact. In case you do not have an account yet, you can call us or use our live chat and speak with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up getting a service which you cannot use effectively. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is strictly technical or it needs further analysis. Unlike the vast majority of providers that you can find today, we reply to all of the tickets within an hour, so you will not have to wait for a whole day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try our support services even before you purchase a semi-dedicated server account from us as we have telephone and online chat support for pre-sales, billing and common questions. Our representatives can help you select the most suitable package or give you information about our servers, in order to check if the system requirements for your web sites are met. When you are an existing customer, you can also contact us via e-mail or via our ticketing system, that is accessible via the Hepsia website hosting Control Panel. We guarantee that whenever you employ any of these two methods of communication, you'll receive a response within less than one hour and that’s 24/7, which includes weekends and official holidays. In case you've used the web hosting services of other service providers, even big ones, you are able to compare the reply time because it ordinarily takes an entire day for them to take care of a support ticket.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive quick support in general, let alone when you run a whole server, that's why each and every dedicated server that we provide features 24/7 support with one-hour answer time warranty whatever the issue. This service is free of cost for any kind of problems with your server or the software that was installed from our administrators through the setup, so you are able to get in touch with us as many times as you need, even during holidays. You can either open a support ticket from the billing area or you can send an email message, and the actual answer time for either rarely exceeds 30 minutes since we have admins available twenty-four hours a day. If you need general info about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers that we have on three different continents or you could employ our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to include to your server package through your billing Control Panel.