In case you have ordered a hosting plan and you’ve got certain inquiries about a specific function/feature, or if you’ve bumped into some obstacle and you require assistance, you should be able to touch base with the respective customer support staff. All hosting companies deploy a ticketing system no matter if they provide other methods of contacting them apart from it or not, as the most efficient way to handle an issue most often is to send a ticket. This kind of communication renders the responses sent by both parties easy to track and allows the client service staff members to escalate the situation if, for instance, a server admin has to interfere. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you need to have no less than 2 different accounts to contact the client support team and to actually manage the hosting space. Incessantly logging in and out of different accounts may be a bore, not to mention the fact that it takes a long period of time for the vast majority of web hosting companies to process the tickets themselves.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can easily access any support ticket whilst browsing through your files or configuring different account settings. The ticketing system is being closely monitored 24/7 by our technical support staff representatives and the ticket response time is no more than one hour, but it rarely takes more than 20 minutes to receive help. In contrast to certain companies, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and request information regarding any technical or billing issue. Additionally, you can see a variety of informative articles, which will help you tackle the most commonly experienced problems yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was designed with the notion that you should be able to manage everything associated with your semi-dedicated server account in one location and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you’ve got an inquiry or chance upon a problem, you can touch base with our help desk staff representatives immediately without needing to sign into a completely different admin console. You can look through your website files or check different settings within your account whilst submitting a new ticket or reading the answer to an old one. In case you have heaps of tickets and you want to track down a specific one, you can make use of the intelligent search option, which is available in the Help section. We guarantee that you will get an answer in less than one hour irrespective of the nature of your query or problem.