Should you ever encounter a problem with your site and be unable to handle it, ask the respective web hosting provider’s customer service staff to assist you to bring the site back online. A swift resolution would be the perfect scenario, but lots of hosting companies reply within 24 hours and even more, particularly if you’re working with a hosting reseller. Even if your problem can be swiftly resolved, your site may not work satisfactorily or it may not be reachable whatsoever for a long stretch of time, so you may lose prospective customers because it’s very unlikely that anybody would ever come back to an out-of-order website. Therefore, you have to make sure not only that you can reach your hosting company, but also that they can reply and help you in a well-timed fashion. If an app update doesn’t go smoothly or you erase something by mistake, for example, the website should be fixed swiftly in order to prevent extended downtime.

One-Hour Response Guarantee in Web Hosting

With a web hosting from us, you can forget about waiting for hours and hours, or even one whole day, to receive a response to an email or a tech support ticket. No matter when you get in touch with us, we will respond to you within one hour max with any technical or pre-sales inquiries you might have. As a matter of fact, our actual reaction time hardly ever exceeds twenty to thirty minutes. As we’re on duty 24/7, you will always get assistance in a well-timed manner and we know how important this is in the online age. Shortly after you contact us, we’ll respond to your queries. In case you face any technical complication, we will take care of it instead of you, or we will supply you with all the necessary information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support team reps will be at your service all the time and they will respond to any ticket that you open from the hosting Control Panel within 1 hour max. The response time is guaranteed no matter if you’ve got a generic inquiry related to your semi-dedicated server or you confront a certain difficulty and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we will be there to lend you a hand, as we are available 24/7/365 to attend to any technical, billing or general issue. If you contact us about anything that is within our capability, we will resolve it before we answer, so you won’t have to wait for hours or even days while the problem continues. In case there’s something that you need to do on your end, we will give you the needed details – what workable solutions to try, what actions to take, etc.