In case you've ever had a web hosting account in the past or you have dealt with any kind of online service, you are probably aware from personal experience that for many things it is better to speak with a live person on the telephone than to exchange support tickets or e-mail messages. If you want to find out more about a specific service before you buy it or when something small-scale should be done, for example, it will be much easier and faster to do it in real time. When you can get in touch with representatives by phone, it is very likely that you are working with a real hosting provider, not a reseller. The level of support that you'll get on the telephone may differ between different suppliers - from very general issues to expert technical support. Usually most of the providers will offer you pre-sales assistance and 1st level phone support, while more complicated technical issues are managed via electronic mail or tickets.

Phone Support in Web Hosting

Our web hosting packages include telephone support 14 hrs per day even on public holidays, therefore if you do not have an account yet, you'll be able to phone us and learn more about our solutions or if we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you're able to contact the number that is closer to you. In case you are an existing customer, we can help you timely with any kind of general and billing issues as well as with multiple technical matters in order to save you time and efforts - we acknowledge the fact that sometimes it is quicker to consult with a live person and get things done immediately. Of course, some issues cannot be managed over the phone, so if this is the case you will have to employ our ticketing system.

Phone Support in Semi-dedicated Servers

Any time you want more info for the semi-dedicated servers that we supply, you'll be able to call some of the three support phone lines we have across the globe - in the United States, the United Kingdom and Australia. By doing this, you are able to check in advance whether our solutions will be suitable for your web sites. If you're already our customer and you own a semi-dedicated account, you will be able to contact us on the phone for 14 hours every day about any kind of billing or general questions. For entirely tech matters you need to take advantage of our ticketing system in order to get in touch with our technical support as sometroubles simply require more time to be solved, but we will assist you over the phone with countless minor technical issues as well, saving you efforts and time.