Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • All your assistance requests will be attended to in maximum 60 minutes after the trouble ticket or email has been submitted. If your issue needs further assistance from a system administrator, we’ll direct the support ticket or the email to the person in charge and we will leave a comment to notify you that more time will be needed for reaching the optimal solution. And if you make use of our Optional Admin Services package, all of the server administration services included there will be performed whenever you specify.

  • Top quality support service

  • A Top–Notch Customer Support Service

  • We’ll be available to you 24/7 to answer any enquiries that you may have related to our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also require assistance tackling server administration tasks, you can take advantage of our Optional Admin Services package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting services

  • Intuitive help center

  • An Intuitive Help Section

  • Each dedicated server is fitted out with our free–of–charge Online Control Panel, which boasts a fully detailed knowledge base and a set of step–by–step video tutorials. Whenever you require assistance while working with the Online Control Panel, just push the Videos or Help buttons in the upper right corner.